The Negotiations Negotiator Diagnostic from WorldCC

Are you really negotiating what matters?

What if the real problem is what you can’t see?

You already know the negotiation stage of the contracting lifecycle isn’t working as it should.

Despite your best efforts, 34% of commercial relationships fail at this point.

The most negotiated terms remain stubbornly at odds with the ones considered most important.

And if agreement is reached at the table, things often unravel later:

  • Contracts leak up to 20% of value, especially in complex environments
  • Up to 80% of relationships ultimately fall short of expectations

This isn’t sustainable. And the pressure on negotiations is growing.

Faster timelines. More complexity. Increasing post-award disappointment.

Training, standards or technology can sometimes help.

But none of it fixes the root problem.

Because the real problem isn’t your skills or tactics – it’s not how you’re negotiating.

The real problem is misalignment

It’s that your team isn’t aligned on what matters most what you’re negotiating.

Negotiations remain primarily focused on obligations, preparation for disagreement, conflict, and damage limitation.

And that’s significantly because of how “negotiation” is framed – as a noun; not as a verb:

  • A specific phase and task to get done – not an ongoing process
  • A specialist activity – not a continuous, shared responsibility
  • Primarily a transaction between the two parties – not a system built to deliver outcomes

Making it all worse, the delivery teams responsible and accountable for delivering those outcomes – and that know the most about operational reality – are typically not in the room.

And so, despite our best intentions, we keep negotiating contracts that don’t serve those people – or the customers they’re meant to satisfy.

Negotiation has become significantly disconnected from value – missing the inputs, perspectives, and priorities that matter most to delivery and outcomes.

And so negotiations don’t begin with, achieve or maintain shared clarity and alignment on what matters most.

Putting this all together:

  • Your negotiating team is often pulling in different directions
  • Your external counterparts have different priorities and incentives (and are equally misaligned)
  • The end customer’s priorities silently recede into the background

The familiar consequences may not show up until later – missed deadlines, blown budgets, burned-out teams, and disappointed customers.

But the damage begins early – often invisibly.

It doesn’t have to be this way.

The solution: the Negotiations Negotiator Diagnostic

This is where the Negotiations Negotiator Diagnostic comes in – a structured way to engage and align everyone around purpose, focus, and readiness.

A proactive, participatory approach that helps create a foundation for success and empowers people to act on it:

  • Engaging those who’ve been excluded – and capturing their critical insights
  • Revealing gaps between what’s being negotiated and what needs to be delivered
  • Refocusing and aligning around outcomes
  • Building agreements that work in practice, not just on paper

All through a carefully designed, fast, and limitlessly scalable online process.

Clear benefits

With this low-effort, high-impact tool for surfacing and aligning on priorities, you will maximize the potential for successful, co-creative negotiations and for realizing outcomes.

  • Incorporate the crucial perspectives that are currently invisible to you
  • Reveal what’s already clear and what’s not – which may take you by surprise
  • See that alignment is possible – even in areas previously neglected in negotiations or that led to compromises that undermined trust and delivery
  • Find whether you, your team and your partner are set up to succeed in formal negotiations – or heading for friction
  • Develop a shared language to communicate more effectively across functions, and to build trust and confidence
  • Form new connections between people around what matters most
  • Raise the quality of what gets negotiated with confidence that what you’re agreeing to will actually work

You don’t have to fix everything at once.

You don’t need a task force, a tech stack, or permission from the top.

You just need to start the conversation that’s been missing.

Begin to shift the culture to one of greater internal awareness and collaboration.

Get started

All we need to get you started is your name, email, organization, and for you to choose a key negotiation you want to focus on first.

An upcoming negotiation. A negotiation that’s already underway. Or if you don’t have any of those right now, one you can imagine, such that you can be more prepared for when it comes along.

You can then trial the diagnostic with up to six other people to begin exploring your internal perspective:

  • Evaluating the kinds of value-focused measures that never make it into traditional negotiations – but should
  • Revealing what’s really happening beneath the surface – how what you’re negotiating might miss (or undermine) what’s needed for successful delivery
  • Identifying misalignments and communication gaps holding you back – not just once you’re at the table, but before you even get to it
  • Understanding and harmonising contrasting perspectives – perspectives crucial to the success of the negotiation and resulting relationship

All you need – and other people that you invite – is 20 minutes of your time and the willingness to widen your vision for “negotiations”.

You will then be able to access:

  • A clear, rich, and practical report you can use to start aligning, right away
  • A free 1-hour consulting session – a personal, no-obligation chat with an expert who will help interpret your results, cut through complexity, and advise on next steps tailored to the challenges
  • Benchmarking information against peers and global data
  • Integration with WorldCC’s new Ask Tim tool – harness WorldCC’s knowledge base to further understand your results and identify resources to help you make progress
  • A discount code for future paid diagnostics – when you’re ready to widen engagement beyond your initial group

You don’t need a new standard, another workshop, or more training. You need a clearer way forward.

Involving a wider range of voices isn’t a delay – it’s a shortcut to clarity.

Shift the conversation (and the culture) from tension and tolerance to alignment and collaboration.

Negotiations Negotiator Diagnostic

Gather and report back on the diverse perspectives on key things that matter that contracts often leave ambiguous or unsaid:

  • Value Alignment
  • Outcomes Clarity
  • Risk / Reward Balance
  • Innovation Incentives
  • Customer Needs Focus
  • Flexibility For Change
  • Stakeholder Inclusion
  • Role Clarity
  • Decision-Making Authority
  • Communication Protocols
  • Trust / Relationship Building
  • Cross-Functional Collaboration
  • Negotiation Framework
  • Adaptability
  • Dispute Resolution
  • Metrics / Evaluation
  • Change Management
  • Contract Variation
  • Delivery Achievability
  • Service Levels
  • Quality Assurance
  • Payment T&Cs
  • Post-Award Transition
  • Risk Reduction / Mitigation
Proven Benefits

Engage with the diagnostic to begin unlocking these real-world benefits

Alignment reduces waste, streamlines processes, and boosts productivity:

  • Improved productivity and reduced waste
    Alignment minimizes resource drain and focuses efforts on priorities
  • Resource efficiency
    Organizations achieve more with fewer resources when aligned
  • Smoother value delivery
    Processes flow efficiently from customer to supporting teams
  • Realized synergies
    Stalled efforts gain momentum, and friction decreases

Alignment fosters collaboration, trust, and engagement across the organization:

  • Stronger collaboration and teamwork
    Shared goals foster a unified working environment
  • Clearer communication
    Alignment ensures everyone understands priorities and objectives
  • Increased trust and better relationships
    Shared values build sustainable connections
  • Higher morale and engagement
    Employees feel connected to a meaningful purpose

Alignment enhances adaptability, resilience, and cohesive decision-making:

  • Enhanced agility and adaptability
    Alignment enables quick, purposeful responses to change
  • Greater resilience
    A cohesive system withstands uncertainty and pressure
  • Improved consistency and coherence
    Efforts align across the organization for a unified approach
  • More effective decision-making
    A shared focus streamlines choices and actions
  • Sustained strategic and operational strength
    Clarity, efficiency, and cohesion drive success

Alignment drives innovation, responsiveness, and customer satisfaction:

  • Boosted innovation
    Valuing insights leads to practical, creative solutions
  • Improved market responsiveness
    Alignment sharpens anticipation and speeds delivery
  • Better customer satisfaction
    Focus on customer needs improves outcomes.
A brighter future

When you start with clarity, everything changes:

  • Negotiators come to the table with more than tactics and templates – they arrive with real clarity and insight
  • Post-award insights shape the negotiation – alignment is achieved where compromise or confusion used to dominate
  • There’s a shared understanding of what matters most – to each team, to delivery, and to the customer who ultimately defines success
  • Gaps and misunderstandings get surfaced and resolved – not buried or worked around
  • Negotiation becomes a tool for realizing value – not just a process of trade-offs and damage limitation
  • The contract becomes a foundation for delivery – not a source of tension
  • Legal, commercial, and delivery teams evolve an ongoing partnership – not separate silos engaged in a sequence of value-leaking handoffs

Begin to Gauge Alignment

identify where there is and isn’t convergence of perception

Start to Diagnose Issues

spot potential issues before they turn in to serious problems

Indicate Strengths

find apparent areas of best practice that could be shared to improve outcomes

Trusted by Leaders

More from Mick Harris on wider use of Diagnostics – full interview / highlights here.

Align around things that matter

use the Access Code you were provided

📅 Offer available until July 11, 2025

⚠ Offer expires soon. Secure your diagnostic today!


Frequently Asked Questions

We get it — there are many “silver bullets” out there.

This diagnostic isn’t a quick fix or a generic tool.

It’s a rigorous, collaborative process that uncovers hidden misalignments and overlooked value drivers that contracts and KPIs miss.

It helps your entire team see what’s really going on, so you can act with clarity and confidence:

  • It’s proven to scale — but feels deeply personal.
  • It builds insight before demanding action.
  • It fits how people naturally learn, decide, and engage.
  • It doesn’t impose or instruct — it invites and unlocks.
  • Most importantly: it works where other efforts haven’t.

This is not just another survey.

We understand people get “survey fatigue”, but aside from some superficial similarities, the purpose, nature and outcomes of this diagnostic are entirely different to a survey:

This is a structured diagnostic tool for synthesizing, comparing and highlighting differences in perspectives.

It will not only reveal misalignments you wouldn’t otherwise see, but it will clarify them through the specific detail of the Value Codes – focused areas you will be evaluating.

Alignment is a necessary foundation for success.

But it is very difficult to achieve and very difficult to know how far away you are from achieving it.

This diagnostic will give you an idea of where things really are, and establish a benchmark which you can return to later, to track change and evaluate the effectiveness of actions taken.

If everything is looking good, and if everyone agrees, then the diagnostic will start to substantiate this.

More likely, though, you’ll uncover areas of opportunity, where the diagnostic and report will:

  • Provide a constructive outlet to surface concerns regarding some key things that matter, and prepare to reorient around solutions
  • Encourage and support individuals that want to take a lead in understanding and making progress in developing alliancing capability
  • Clarify where to focus, which may include discussing and resolving different perspectives

True alignment doesn’t happen by accident.

Alignment happens when teams see their differences, discuss them openly, and take action together.

Absolutely.

Think of this as a powerful diagnostic lens that complements and enhances your current initiatives – helping to align efforts, prioritize actions, and avoid wasted time or conflicting approaches.

You’ll be asked to set a password to keep your responses secure (nothing will be shared with any third party).

After you’ve submitted your response, you can invite up to 6 other people to share their perspective.

Most participants complete it in under 30 minutes, and immediately after submitting their response, they each receive a personalized report that presents back and highlights aspects of what they have said. 

When all participants have submitted responses, a more detailed report is generated that synthesizes and analyzes all the data to identify:

  • Overall trends.
  • Specific areas that seem agreed to be of concern (and areas that seem to be going well).
  • Areas with a diverse spread of opinion, suggesting division or perception gaps to resolve.
  • Patterns amongst what has been surfaced.
  • Frequent terms used, which can be the beginnings of a shared language.
  • Recommended next steps.

Not at all.

While it’s especially valuable for high-value, high-importance relationships, any contract or partnership where outcomes matter can benefit. The approach scales to fit your needs.

Absolutely.

Your responses are 100% confidential, and results, not attributed to a named person, are only shared within your participating team.

Benchmarking is fully anonymized to protect your privacy at every stage.