WorldCC Relationship Rescue Diagnostic

Relationships with key customers, strategic suppliers, and alliance partners are increasingly dominated by disruption, missed targets, operational overload and frustration.

Everyone is overwhelmed. Everyone knows that this isn’t sustainable.

But what’s going wrong isn’t the contract. Neither is it a skills gap, a process flaw, or a training need.

And it can’t be “fixed” by AI or new standards.

The real problem is misalignment

You know what it’s like. You’ve been given a contract to implement. You do everything you’re asked. You hold the meetings. You track the KPIs. You escalate the issues.

But outcomes still aren’t being met. Frustrations build. Misunderstandings multiply. Deadlines slip. Trust frays.

And, in a pattern that repeats across relationships, it’s getting worse — not better.

The pressure is mounting. The stakes are critical. And deep down, everyone knows this can’t go on.

Worse still, nobody in these relationships agrees what’s really going wrong — let alone how to fix it.

We see it in our Most Negotiated Terms report — the things that matter most aren’t being clarified, agreed and focused-on.

They increasingly don’t fit (and can’t fit) within contracts and KPIs, and people aren’t being effectively engaged around them.

So they’re not measured. Not consistently. Not transparently. Not collaboratively.

And so they go unsaid, unmanaged, and unmeasured.

But if you can’t agree and remain focused on what matters most, you inevitably get risk, waste, bad decisions, disputes and (far too often) failure.

You need meaningful measures of — and a process to measure — what truly drives success.

The solution: the Relationship Rescue Diagnostic

That’s exactly what the Relationship Rescue Diagnostic is designed to provide.

It contains 24 Value Metrics — measures carefully designed to:

• Zero-in on typically overlooked areas that are most crucial to effectiveness
• Reveal where the issues really lie – especially the gaps in perception that cause issues, inflame them, and get in the way of resolving them
• Establish the current state of play and point to the future

And it works by getting everyone involved in the relationship to evaluate how things stand with these Value Metrics – engaging, energizing and aligning people without time-consuming and expensive workshops, training or systems integration.

The diagnostic’s combination of focusing on critical areas that are slipping through the cracks and being able to do so at limitless and immediate scale gives you something genuinely new.

It doesn’t take sides. It brings clarity — and common ground — to all the conflicting views about what’s wrong and what to do about it.

Here’s what the Relationship Rescue Diagnostic‘s clear, data-driven report will give you:

Whether you’ve been burned by the contract, overwhelmed by operational complexity, or frustrated by capability gaps… this cuts through the noise.

And it gives you a way forward — grounded in the truth of what’s really happening inside your most important commercial relationships.

Because after you’ve used the diagnostic once, you’ll see how it can be applied across your portfolio — to surface issues earlier, and to raise the bar across the board.

Get started

All we need to get you started is your name, email, organization, and for you to choose a key relationship you want to focus on first.

With a complimentary version of the diagnostic that you can trial with up to six other people, you can then begin exploring your own internal perspective on that relationship to begin:

You will also receive:

Don’t let failing outcomes cost you more. Register now and start turning things around today.