“Quality” in its current expression isn’t working. Relationships need to be recognised as being at the heart of quality. But as the aerospace sector shows, old habits die hard and recognition isn’t enough….

“Quality” in its current expression isn’t working. It isn’t a “thing”; it’s an emergent property rooted in relationships. But relationships have been lost in translation….

“Quality” in its current expression isn’t working. Using an analogy from the world of football, we begin to look at why – how it’s become reduced to focusing on “things”, and being treated as a “thing”, when we all know there’s more to it than…

The only form of power that organizations know how to exercise is “power-over”, But it isn’t working and it can’t work. Value is the only pattern breaker possible, but what does it look like in practice? And how do we get there?…

Where we are and where we need to be are diametrically opposed. But the good news is that our quadrant model doesn’t just describe the problem; it also helps us to see what’s involved in overcoming it….

The gap between today’s challenges and the ability to respond to them effectively continues to widen. Why? What’s going on? What’s needed to break out of this pattern? And how can we make the necessary changes understandable, natural, and achievable?…

A Christmas card I saw got me thinking about the importance of polarity and poles, and the tension and turbulence between them. Value Management resolves the tension. And it explains why Tesla are penguins in Santa hats……

If they don’t realize it already, they will soon: anyone engaged in relationships is becoming overwhelmed by the difficulties and Complexity of decisions and trade-offs. Experience-based intuition currently bridges the gap, but it can’t scale and is doomed to fail. Here, we see the ideal…