Value Management fully adopted might look a long way from what you currently do. But it’s far easier to get started than you think, and it all starts with identifying misalignment….

Value Management meets the challenges of demystifying subjective value, and making it measurable and manageable – a complete value framework that can only be delivered with online diagnostics….

Value is talked about everywhere, but it’s misunderstood. And this really matters because value is central to everything. Unfortunately, value isn’t properly in focus….

Value Management is what’s needed to truly transform the CCM role. But why is transformation needed? Because there are existential threats to the CCM role….

People typically don’t understand what a Diagnostic is. They then get all kinds of things wrong – especially in the conclusions they draw from them – and miss out significantly (even entirely) on the true insights and power that Diagnostics possess….

What’s it like to take part in an ARC Diagnostic? ARC Diagnostics are how we deliver Value Codes for respondents to evaluate the Things That Matter, all in a fully secure, inclusive and scalable way. But what is it like to take part in a diagnostic? The answer…

A Christmas card I saw got me thinking about the importance of polarity and poles, and the tension and turbulence between them. Value Management resolves the tension. And it explains why Tesla are penguins in Santa hats……

With a broader conception of “negotiation” in mind, we can now fill in the missing piece of our relationship management spectrum with Value Management: Things That Matter, Value Codes and Diagnostics….

Warranties, intellectual property rights, liquidated damages, and so on, are important. But it’s things like values, perceptions, effectiveness of communication, and behaviours that primarily affect contract delivery, and that determine the quality of the relationship. How do we “negotiate” those?…

Value is why we do anything: it’s the goal of our relationships, it’s what our contracts should support, and it’s what the negotiations for those contracts should focus on. But “value” is a much-misunderstood term……