Articles

  • All
  • Change
  • Collaboration
  • Complexity
  • Contracts
  • Conventional Failure
  • Diagnostics
  • Ecosystems
  • Lifecycles
  • People
  • Relationships
  • Symptoms
  • Things That Matter
  • Value
  • Value Vectors
Misalignment on Things That Matter: Proving the Point

Misalignment on Things That Matter: Proving the Point

The Things That Matter aren’t clear or aligned in our relationships. This missing empathy is what is inhibiting understanding, preventing the management of differences, and hampering authentic collaboration. All of this – and more – was demonstrated through a recent workshop exercise we ran….

Relationships: The Will May Be There… But The Way Isn’t

Relationships: The Will May Be There… But The Way Isn’t

In our latest webinar on the Things That Matter, polls demonstrated that the will to understand partners may be there, but the way isn’t. Well-intended personal contact tries and fails to plug that gap, with negative and challenging experiences continuing to dominate relationships. This isn’t…

Things That Matter: Operationalizing Empathy: Part 1: the Need

Things That Matter: Operationalizing Empathy: Part 1: the Need

Empathy is the root of better relationships. We know this on a personal level. But empathy – actively understanding and responding to the other party’s perspective and priorities – is often almost entirely missing between organizations. Why does this matter?…

Just Asking About Things That Matter: Necessary but not Sufficient

Just Asking About Things That Matter: Necessary but not Sufficient

When people begin grasping the significance of Things That Matter, they often rush to pop the “what matters to you?” question to colleagues and counterparts. That’s a great start and it’s necessary, but it’s not sufficient. Fail to realize this, and you’ll waste the opportunity…