People typically don’t understand what a Diagnostic is. They then get all kinds of things wrong – especially in the conclusions they draw from them – and miss out significantly (even entirely) on the true insights and power that Diagnostics possess….

What’s it like to take part in an ARC Diagnostic? ARC Diagnostics are how we deliver Value Codes for respondents to evaluate the Things That Matter, all in a fully secure, inclusive and scalable way. But what is it like to take part in a diagnostic? The answer…

A Christmas card I saw got me thinking about the importance of polarity and poles, and the tension and turbulence between them. Value Management resolves the tension. And it explains why Tesla are penguins in Santa hats……

With a broader conception of “negotiation” in mind, we can now fill in the missing piece of our relationship management spectrum with Value Management: Things That Matter, Value Codes and Diagnostics….

Warranties, intellectual property rights, liquidated damages, and so on, are important. But it’s things like values, perceptions, effectiveness of communication, and behaviours that primarily affect contract delivery, and that determine the quality of the relationship. How do we “negotiate” those?…

Value is why we do anything: it’s the goal of our relationships, it’s what our contracts should support, and it’s what the negotiations for those contracts should focus on. But “value” is a much-misunderstood term……

If they don’t realize it already, they will soon: anyone engaged in relationships is becoming overwhelmed by the difficulties and Complexity of decisions and trade-offs. Experience-based intuition currently bridges the gap, but it can’t scale and is doomed to fail. Here, we see the ideal…

Pretty much every organization claims that value is a big deal to them. In this final part, we’ll look at the transformation involved with Value Management and how to make it happen – the people involved, the initial process and then how to spread and…

Pretty much every organization claims that value is a big deal to them. In the second part, we’ll look at the huge opportunity there is for individuals and teams to take responsibility for – and ownership of – Value in their organizations, and see why…

Pretty much every organization claims that value is a big deal to them. But when you look at what that means in practice, the extraordinary need for a dedicated cross-functional Value Management function becomes clear, because almost all organizational challenges can’t be met without one….